Terms and Conditions

Nothing contained within these terms and conditions affect your statutory right as a consumer.

By clicking the ‘Accept our terms and conditions’ you agree to these terms and conditions. By completing and submitting the following electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with John Watt & Son.

Payment and Pricing:

We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out using SAGEPAY.

Sage Pay

We also accept payment by Paypal.

John Watt does not have access to your card details for your security.

Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

Sage Pay uses 3D payment validation for you to confirm security details directly with your card provider.

So when buying through our site, you can be sure that you are completely protected.

Pricing:

All prices are subject to VAT at a zero rate unless otherwise stated and include delivery charges within the UK. We are happy to quote for delivery outside the UK. We offer a comprehensive discount structure for those ordering large amounts of tea and coffee.

Customer Service:

John Watt & Sons can be contacted during normal working hours (9am – 5pm Monday to Friday) on 01228 891 343 or by email info@johnwatt.co.uk

Delivery:

All prices displayed exclude the delivery cost. Delivery costs are shown before proceeding to payment.

We will endeavour to fulfill your order and deliver the goods to you within five working days of the placing of your order. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

Cancelling and Returning an Order:

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened – unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Complaints:

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page. Address your enquiry to Peter Johnston, and we will endeavour to solve the problem.

We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.

Privacy:

John Watt and Son are committed to protecting your privacy. We do not share your ordering preferences and contact details with third parties.

Tell us what you think:

John Watt & Sons welcomes your questions and comments about our website, privacy and any other matter.

John Watt and Son is the trading name of Origins Caterers Company Number 838731 VAT Number 159626965